City of Jacksonville Water Utilities (JEA) Water Quality Report

DID YOU KNOW water quality reports, also known as “Consumer Confidence Reports (CCRs),” are annual documents that all public water systems are required to provide to you via mail and online. These reports are supposed to provide important information about the quality of the drinking water delivered over the previous year.

They can be difficult to read or understand. They are often many pages long and contain complex tables and charts. Culligan Water wants to change this and help you MAKE SENSE OF YOUR WATER.

This easy-to-read report will provide you with the following:

JEA operates one of Florida’s largest municipal water systems, delivering over 120 million gallons of water each day to homes and businesses across the Jacksonville area.

The system includes more than 130 wells that draw groundwater from the Floridan aquifer, along with dozens of treatment plants and over 4,900 miles of distribution piping. JEA also conducts more than 45,000 water quality tests annually to maintain compliance with state and federal drinking water standards.

Jacksonville’s drinking water comes entirely from groundwater sources within the Floridan aquifer, located hundreds of feet below the surface.

Water is pumped from wells, aerated to remove sulfur odors, and treated at local plants before being distributed throughout the region. This groundwater source is naturally filtered through limestone formations, which contributes to the mineral content found in Jacksonville tap water.

JEA uses a multi-step treatment process that includes aeration, filtration, and disinfection to ensure water safety before distribution.

While these levels meet regulatory standards, disinfection byproducts like TTHMs can still raise concerns over long-term exposure, especially since some samples exceeded 80 ppb at individual locations.

Jacksonville’s groundwater contains naturally occurring minerals that impact taste, scaling, and overall water performance.

This places Jacksonville water firmly in the very hard water category.

Hard water is not a health concern, but it can lead to scale buildup on fixtures, reduce appliance efficiency, and make soaps and detergents less effective.

The Jacksonville region water supply is safe to drink but can still contain trace levels of certain substances that impact taste, odor, or home fixtures. Here are a few common water quality concerns found across the area.

Unregulated contaminants are substances that the EPA monitors but has not yet assigned enforceable limits for. Jacksonville Water Utilites tests for these compounds to track potential risks and ensure long-term water safety. While levels remain below federal thresholds, these byproducts can still affect water taste, overall health, and household performance over time.

Yes. Jacksonville has very hard water, averaging around 260 ppm (about 15 grains per gallon) across most ZIP codes.

Some areas exceed 300+ ppm, reaching levels classified as extremely hard water.

This can lead to:

A water softener helps reduce mineral buildup and improves overall water performance throughout the home.

JEA testing detected trace levels of PFAS compounds, including:

These levels are very low and fall below current federal thresholds. However, PFAS are known as “forever chemicals” because they accumulate in the body over time and do not break down easily. Even at low levels, many homeowners choose to reduce PFAS exposure due to growing research linking them to long-term health concerns.